New

All blog categories posted in the last few weeks.

NEW! Organisational development using online and offline technology

Form with tick boxes — Often, sometimes (ticked), seldom, never

Long time no blog! I’ve been busy working part-time at the New Zealand AIDS Foundation; getting ready to wrap up the fourth year of Be. Leadership and recruit for the fifth programme in 2015; and developing a new way to work with organisations to help them improve what they do.

A couple of months ago the GM of an organisation I helped set up in the 90s contacted me about doing a two-hour session on customer service at an annual staff hui. I told her there would be little of value I could achieve in two hours, but that I had an idea of how to gather data beforehand to use at the session.

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