Vodafone, window washers, irony and paradox


The irony is that window washers are earning money in a somewhat entrepreneurial way, at a time where Government welfare policies are actively discouraging unemployment.

The paradox is that the less you pay your staff, the more profit you make. But you will have lower morale and loyalty. This is likely to result in less new and ongoing business, if my reaction to Vodafone’s one-line email (a complaint and threat to look for a new provider) is anything to go by.